Sutherland Walk-in — Non-voice Process, Chennai (13–16 Oct 2026)
Non-voice / email-chat process associate · Sutherland
Last verified 12 October 2026 · Drive active mid-October; dates shown for 13–16 Oct 2026.
When
13 October 2026 – 16 October 2026
10:00 AM – 5:00 PM
Who can apply
Qualification: Graduate; good written English
Experience: Freshers welcome
Pay (as advertised): Sutherland operations band
Openings: Multiple
About Sutherland
- Founded
- 1986 (as U.S. outsourcing pioneer; global BPM)
- Headquarters
- Pittsford, USA; major Chennai presence
- Industry
- Customer experience — email, chat, back office
Sutherland Perungalathur hires for written-channel support where grammar and typing speed matter more than accent.
Work culture: Quality scoring on every email; adherence to templates and client tone guides.
Recent news & hiring signals (Sutherland)
Highlights from the last few months that matter if you are joining a voice or BPM desk — not generic stock news.
5 October 2026
Perungalathur fresher non-voice batches
Walk-in drives continue for graduates comfortable with email SLA work.
About this role & what walk-ins usually test
Practice 35+ WPM typing and formal email drafts before you go.
Typical rounds at the venue
- Typing test
- Email writing
- HR
Questions you should rehearse
- Draft reply to angry customer email.
- Why non-voice instead of voice?
About Sutherland
Sutherland is a global BPM company hiring for email, chat, and back-office roles where written English matters more than accent. Chennai Perungalathur is a common walk-in hub for freshers.
Role snapshot
- Respond to customer emails/chats within SLA
- Use CRM tools and canned responses where allowed
- Escalate complex cases with complete notes
- Maintain quality scores on grammar and tone
Tests you may see
- Typing test (English)
- Multiple-choice on customer service scenarios
- Email drafting — polite refusal, apology, escalation
Prep: Sutherland non-voice Interview Preparation linked on this page.
Venue & how to reach
Sutherland Global — Perungalathur
Perungalathur, Chennai, Tamil Nadu
Landmark: Near Perungalathur railway station
Metro: Vandalur–Kelambakkam corridor buses
Documents to carry
0/4 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
Walk-in desk
On-site only
Tips from editors
- Non-voice tests often include typing speed (35+ WPM helps) and email etiquette.
Interview Preparation
Role-specific guides and company resources — revise before you stand in the queue.