Sutherland Walk-in: Customer Service Associate, Perungalathur Chennai (2 to 7 November 2026)

Quick facts

Sutherland is running a walk-in for Customer Service Associate roles at its Gateway Office Parks location in Perungalathur, Chennai. The walk-in runs from 2 November to 7 November 2026, between 11:00 AM and 3:00 PM.

The role is open to any graduate with 1 to 4 years of experience. This is not a fresher drive. The salary, process type and shift are not stated in the listing reviewed.

What the role involves

A customer service associate answers customer queries, fixes problems and records each case in the system. Depending on the process, the contact may be by phone, chat or email. The notice does not say which. Not stated in the listing reviewed.

The work is measured on how well you solve the issue, how accurate your notes are and how satisfied the customer is. Experience in a similar role helps, because you already know how to manage targets and difficult conversations.

Who should apply

• Graduates with 1 to 4 years of customer service or support experience
• Candidates who want to move from one BPO or service desk to another
• Candidates who can show experience letters or payslips
• Candidates who can reach Perungalathur on a regular basis

If you are a fresher, this drive is not meant for you. Look for a fresher drive instead, or call the HR contact to ask if an exception applies.

What to bring

1. Updated resume, printed, in two copies
2. Degree certificate and all semester marksheets
3. Experience letters and your latest payslips, if you have them
4. Photo ID: Aadhaar, PAN or passport
5. One passport-size photograph

Keep a clear record of your last company, your role, your dates of work and your reason for leaving. The panel will ask.

Timing and getting there

The walk-in runs from 11:00 AM to 3:00 PM from 2 to 7 November 2026. Aim to be at the office by noon. The venue is in the A1 Block, Ground Floor, Gateway Office Parks, Perungalathur.

Perungalathur is south of Chennai on the main road towards Chengalpattu. Traffic on that road can be slow around midday, so leave early. Ask at the reception where candidates should report. Not stated in the listing reviewed: a nearby landmark.

How to prepare

Your last role. Prepare a short account of what you did every day, what your targets were and how you performed against them.

Examples. Write down two real situations: one where you solved a hard customer issue, and one where you improved a result such as quality score or handling time.

Communication. Practise explaining your work in clear, simple English. Keep each answer under one minute.

Tools. Be ready to name the CRM, ticketing or chat tools you have used, if any.

Reason for change. Prepare a calm, honest answer for why you are looking for a new job. Do not speak badly about a former employer.

What to expect at the walk-in

The usual order is a document check, a communication or assessment round, an operations round on your past work and an HR round on salary and joining. The notice does not list the rounds. Not stated in the listing reviewed.

Expect questions based on your resume. Give direct answers with figures if you have them, such as the number of calls or cases you handled in a day.

Warnings

• Do not pay anyone for a form, a call letter or a test. The notice lists no fee.
• Do not accept a message that promises a job for money, even if it uses the company name.
• Carry only the documents on the list. Do not hand original certificates to anyone at the gate.
• Confirm the process type, the shift and the salary range with the HR contact before you travel, since the notice does not state them.

After the walk-in

If you are selected, read the offer letter for the salary breakdown, the shift pattern, the weekly offs, the notice period and the joining date before you sign. Ask about the background verification and the documents needed for it.

If you are not selected, ask for one line of feedback on your answers. Use it to improve, and try the next drive. Keep your resume updated with your latest results.