Sutherland Walk-in: Technical and Customer Service Associate, Chennai Perungalathur (20 to 31 Oct 2026)

Quick facts

Sutherland is holding a walk-in for Technical and Customer Service Associate roles in Chennai, at its Perungalathur office in Sriram Gateway Office Parks. Listings give 20 to 31 October 2026, and the time window is 11:30 AM to 3:30 PM.

The role suits freshers with 0 to 1 year of experience and any graduate. Diploma and 12th-pass candidates are also named for the technical and customer service associate post.

Dates: check before you go

The listings do not agree on the days. One block gives 20 to 31 October, another gives 21 to 23 October, and FreshersVoice headlines 22 to 31 October. The venue is the same in every block, but the days and the end time (3:00 or 3:30 PM) vary. Call the HR contact before you travel, and confirm the day you are attending.

What the role involves

For the technical and customer service associate post, you help customers with device setup, Wi-Fi and connectivity problems, and basic troubleshooting. You escalate complex issues and keep the customer experience positive.

The international version is voice support for overseas customers, on a 5-day week with night rotational shifts. Expect the schedule to be mostly nights.

Who should apply

• Freshers from any degree course, or a diploma or 12th-pass background for the technical post
• Candidates who can speak clearly in English, listen carefully and stay calm with customers
• Candidates who are immediate joiners, since the listing asks for joining within October

Eligibility and skills

The listing asks for:

• Good verbal and written English
• Basic knowledge of computers and devices, and of Wi-Fi and networks
• Good typing and grammar
• Patience and problem-solving
• Willingness to work rotational, evening and weekend shifts

For the chat-based option, one listing gives a minimum of 32 words per minute with accuracy as the chat typing requirement.

Selection process

1. HR interview at the walk-in
2. Panel interview
3. Voice assessment

Only shortlisted candidates receive call letters for later rounds, according to the listing.

Pay, shifts and transport

• Pay: Rs 2.5 to 3.25 LPA in one listing. Another says "best in industry". Confirm the offer at the HR round.
• Shifts: night rotational, mostly nights, with a 5-day week.
• Transport: two-way cab within about 25 km of the office, based on shift timing.

Documents to carry

1. Updated resume, printed
2. Government photo ID
3. Educational certificates, if you have them

Write the HR reference name that the listing asks for at the top of your resume before you enter the venue.

How to prepare

Scripts. Practise two troubleshooting explanations out loud: a Wi-Fi that will not connect, and a device that will not power on. Say each step in order and check the customer's understanding after every step.

Voice. Record yourself reading a news paragraph. Listen for clipped or slurred words. The voice assessment checks clarity more than vocabulary.

Night shifts. Work out your sleep, meals and commute. Interviewers often ask how you will manage it for a full year.

Joining. Be ready to say your joining date. Immediate joiners are preferred.

Warnings

• Do not pay anyone for a form, a call letter or a verification step. The listings ask for no payment.
• The listings name two different HR contacts. Call the one listed on the drive page you are following, and keep the call short.

Verification

Venue, role and eligibility come from FreshersVoice and Career Ten, both published in October 2026. The days, times and contacts differ between blocks on the same listings, and they are flagged above. Not confirmed with Sutherland directly. Check the day and the HR contact before attending.