Tata Capital Walk-in: Email Officer, Thane (16 to 31 Oct 2026)
Email Officer (customer service by email) · Tata Capital
Last verified 15 October 2026 · Dates, venue, pay range, skills and HR contact from the Tata Capital drive listing published on 15 October 2026. Not confirmed with Tata Capital directly.
When
16 October 2026 – 31 October 2026
11:00 AM to 5:00 PM
Listed every day from 16 to 31 October. The listing does not say whether Sundays are included, so call the HR number before a Sunday visit.
Who can apply
Qualification: Any graduate
Experience: 1 to 2 years
Pay (as advertised): Rs 1 to 4 LPA (as listed)
Openings: Not stated
About Tata Capital
- Founded
- Began operations in 2007
- Headquarters
- Mumbai, Maharashtra
- Group
- Tata Group (subsidiary of Tata Sons)
- Industry
- Non-banking financial services: consumer, business and housing loans, wealth services
Tata Capital is the main lending and financial services company of the Tata Group. It offers personal, vehicle, home and business loans through a large branch network and digital channels. Its customer service teams in Thane handle loan account queries by phone, email and chat.
Work culture: Customer service in a regulated lender. Replies have to be accurate, on time and within compliance rules, because they concern customers' loans and money. Day shifts are usual for email teams, but confirm your shift with HR.
Recent news & hiring signals (Tata Capital)
Highlights from the last few months that matter if you are joining a voice or BPM desk — not generic stock news.
15 October 2026
Email Officer drive in Thane for the second half of October
The 15 October listing shows a Tata Capital Email Officer walk-in at Lodha I-Think, Thane West, from 16 to 31 October 2026, for graduates with 1 to 2 years' experience.
Read source15 October 2026
Customer service hiring in Ghatkopar on 16 October
Tata Capital also listed a one-day Customer Service Executive walk-in for its vehicle loan business at Neelyog Square, Ghatkopar East, on 16 October 2026.
Read source
About this role & what walk-ins usually test
A non-voice customer service role. Most of your day is reading customer emails about loan accounts and writing clear, correct replies. Some outbound calls are part of the job.
Typical rounds at the venue
- Registration
- HR round
- Written email or typing test
- Operations or team-lead round
Questions you should rehearse
- Write a reply to a customer asking why their EMI was deducted twice.
- What is an EMI, a foreclosure and a statement of account?
- How do you decide when to escalate an email to your supervisor?
- Which email or ticketing tools have you used?
- How fast do you type?
On-the-day tips
- Carry proof of 1 to 2 years' experience. The listing does not mention freshers.
- Revise basic Excel: filters, sorting, VLOOKUP or XLOOKUP. The listing asks for MS Excel and Word.
- Keep a sample email you wrote at work (with customer details removed) in mind as an example to talk about.
Who should go
The headline on some job sites says "freshers/exp". The actual requirement in the listing is 1 to 2 years of experience and any graduate. If you have worked in email, chat or voice support at a bank, NBFC, insurer or BPO, this role fits.
The listed pay range is Rs 1 to 4 LPA. That is very wide. Your offer will depend on your current salary and test results, so ask HR for the fixed monthly figure.
What the job involves
The listing describes a customer service role that is mainly email:
- Replying to customer concerns by email, on time and in full
- Handling queries, requests and complaints about loan accounts
- Recording each question and the resolution
- Escalating priority issues to the floor supervisor
- Calling customers back when needed and following up with internal teams
Skills asked for: email drafting, good written and spoken English, good typing speed, and MS Excel and Word.
Loan words you will see in customer emails
| Term | Plain meaning |
|---|---|
| EMI | The fixed monthly instalment that repays a loan |
| Foreclosure | Paying off the full loan before the end of its term |
| Part-prepayment | Paying a lump sum to reduce the loan, without closing it |
| Statement of account (SOA) | A record of all payments and charges on the loan |
| NOC | No-objection certificate issued after the loan is closed |
| Bounce charge | A fee charged when an EMI payment fails |
If you can explain each of these in two lines, you will handle most of the scenario questions. Our Tata Capital Email Officer interview guide has sample replies.
Getting to Lodha I-Think
The campus is on Pokhran Road No. 2 in Thane West. From Thane station, take an auto or a TMT bus; it takes about 20 minutes outside peak hours. From the Ghodbunder Road side, Pokhran Road No. 2 is a short ride from Vasant Vihar.
The drive runs 11 AM to 5 PM, so you can avoid the morning rush on the Central line.
Other Mumbai options
Mumbai has fewer listed walk-ins than the other metros for the rest of October. We add new ones to the Mumbai walk-ins page as they are announced.
Tata Capital does not charge any fee to candidates. Be careful of messages offering a "Tata Capital job" in exchange for a registration payment.
Venue & how to reach
Tata Capital, Lodha I-Think Techno Campus
Tata Capital Limited, B Wing, 4th Floor, Lodha I-Think Techno Campus, Pokhran Road No. 2, Thane (West), Maharashtra 400607
Landmark: Lodha I-Think Techno Campus, Pokhran Road No. 2, near Vasant Vihar
Metro: Thane railway station (Central line), then about 20 minutes by auto or TMT bus towards Pokhran Road No. 2
Documents to carry
0/5 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
Sharayu Sawant (HR, named in the listing)
9969493549
Tips from editors
- Central line trains into Thane are packed from 8 to 10:30 AM. A late-morning trip is easier, and the drive runs until 5 PM.
- Expect a written email test. Practise writing short, polite replies with no spelling mistakes.
Interview Preparation
Role-specific guides and company resources — revise before you stand in the queue.
Wrong date or venue? Tell us — we will correct it