Infosys BPM Walk-in: Service Desk, Pune Hinjewadi (Thursday 22 Oct 2026)

Quick facts

Infosys BPM is holding a one-day walk-in on Thursday 22 October 2026, from 10:00 AM to 1:00 PM, at its Hinjewadi Phase III campus in Pune, according to two job-aggregator listings published in October 2026. The listings describe a Service Desk role. One also mentions an International Customer Support role on the same date.

The listings agree on the date, time and venue. They disagree on experience: one says 0 to 2 years, another says 1 to 4 years. Check the requirement with the recruiter before you travel.

The role

A service desk associate handles technical support requests from employees or clients. The day-to-day work typically includes:

• Resolving access problems, password resets and account lockouts
• Troubleshooting VPN, Active Directory and Microsoft Office issues
• Logging each case and updating it until it is closed
• Handling calls, chats and emails within the time targets

The international customer support role covers customer queries for overseas clients, with a focus on clear spoken English and calm handling of complaints.

Who should attend

• Freshers with any degree, who can speak clear English and are comfortable with basic computer use
• Candidates with 0 to 2 years of voice or service desk work, if the listing applies to you
• Experienced candidates with IT helpdesk experience, which may suit the service desk role better

If you have no experience and no basic computer skills, the role will be hard to pass in the technical round.

What to bring

The listings do not give a full document list. Bring:

1. Two printed copies of your updated resume
2. Original and photocopy of your Aadhaar and PAN cards
3. Your degree certificate and marksheets
4. Passport-size photographs
5. Relieving letter and payslips, if you have work experience

Keep everything in one folder. If your experience is with a previous employer, you will need the relieving letter to prove it.

Venue and getting there

The venue is listed as Infosys BPM at Ascendas International Tech Park SEZ, Plot No. 18, in the Rajiv Gandhi Infotech Park, Hinjewadi Phase III. Hinjewadi traffic is heavy at 9:30 AM, so leave early. From Wakad or Baner, plan at least an hour. Pune Metro Line 3 runs to Hinjewadi when operating, so check its timings on the day.

Interview preparation

Service desk scenarios. Practise explaining the steps you would take for a locked account, a VPN that will not connect, and a printer that will not print. Say the steps out loud.

English and communication. Read a short article aloud every day and summarise it in two minutes. Clear pronunciation and a steady pace matter more than vocabulary.

Shifts and attendance. Expect questions on rotational and night shifts. Answer honestly and know your commute.

Your story. Prepare a 60-second introduction covering your education, your experience and why you want this role.

Frequently asked questions

Do I need to register online first? The listings do not mention registration. Check the Infosys BPM careers page before you travel.

Is this drive only for Pune residents? The listings do not restrict by residence, but relocation questions may come up.

What salary should I expect? The listings say "best in industry" without a figure. Ask the recruiter for the offer structure.

Verification

This post is based on two job-aggregator listings from October 2026. The date, time and venue are consistent across them. Neither is on an official Infosys BPM page, and the experience range differs. Confirm with Infosys BPM's careers page or the recruiter before attending.