Wipro Walk-in: Service Desk Administrator, Sarjapur Road Bengaluru (4 to 6 November 2026)

Quick facts

Wipro is running a walk-in for Service Desk Administrator roles at its SJP-2 campus on Sarjapur-Marathahalli Road, Bengaluru. The role is an IT helpdesk voice role. The walk-in runs from 4 November to 6 November 2026, between 10:00 AM and 1:30 PM.

The listing accepts any degree. The requirement is 1 year of previous IT helpdesk (voice) experience. The listed range is 0 to 5 years, but the stated requirement is 1 year, so treat this as an experienced drive. The salary is not disclosed. The shifts are 24x7 rotating, with rotating weeks off that include holidays.

What the role involves

You take calls from users with IT problems, log a ticket, and fix what you can on the call. If the issue needs a specialist, you escalate it with clear notes. The listing names support for Outlook, MS Office, O365, Zoom and VPN.

You will work on Windows, Mac and VDI systems. The listing also asks for basic networking knowledge, including DHCP, DNS, TCP/IP and VPN, and for ITIL basics. Verbal and written communication are both tested, since you will talk to users and write ticket notes every day.

Who should apply

• Graduates with at least 1 year of IT helpdesk voice experience
• Service desk or technical support agents who want to move to a larger employer
• Candidates who know ITIL basics and common troubleshooting steps
• Candidates who can work 24x7 rotating shifts and changing weekly offs

If you have no helpdesk voice experience, this drive is probably not suited to you. The listed range starts at 0 years, but the requirement says 1 year. Ask at the venue before you spend on travel.

What to bring

1. Updated resume, printed, in two copies, with your tools listed
2. Degree certificate and marksheets
3. Experience letters and your latest payslips
4. Photo ID: Aadhaar, PAN or passport
5. One passport-size photograph

Keep proof of your helpdesk experience ready, since the first stage is an experience check.

Timing and getting there

The walk-in runs from 10:00 AM to 1:30 PM on 4, 5 and 6 November 2026. The reporting window ends at 1:30 PM, so do not arrive after 12:30 PM.

The campus is on Sarjapur-Marathahalli Road in Doddakannelli. The landmark noted for this campus is the Mori Gate bus stop. There is no metro station close to the campus, so plan a cab or bus from the Bellandur or Carmelaram side and check the map.

The notice gives only a contact name, Murali, and no phone number. Report at the security desk and mention the Service Desk Administrator walk-in.

How to prepare

ITIL basics. Learn the difference between an incident, a problem and a change in simple words.

Networking. Revise what DHCP, DNS, TCP/IP and VPN do, and what happens when each one fails.

Tools. Revise common steps for Outlook profile problems, O365 sign-in issues, Zoom audio problems and VPN connection errors.

Operating systems. Know the basics of Windows, Mac and VDI support, such as password resets and software installs.

Ticket story. Prepare one real example: what the user reported, your troubleshooting steps and how it was closed.

Communication. Practise explaining a technical fix in plain words, as if to a non-technical user.

What to expect at the walk-in

The usual order is an experience check, a technical and process interview, and an HR round. The notice does not list the rounds. Not stated in the listing reviewed.

Expect scenario questions such as "A user cannot open Outlook. What do you check first?" Answer in steps. Be ready to talk about your last employer, shift pattern and tools.

Warnings

• Do not pay anyone for a form, a call letter or a test. The notice lists no fee.
• Do not accept a message that promises a job for money, even if it uses the company name.
• Carry only the documents on the list. Do not hand original certificates to anyone at the gate.
• Confirm the experience rule and the dates at the venue before you travel, since the notice gave no phone number.

After the walk-in

If you are selected, read the offer letter for the salary breakdown, the shift pattern, the weekly offs, the notice period and the joining date before you sign. Ask how the rotating weeks off work, especially on holidays, and what transport is available for night shifts.

If you are not selected, ask for one line of feedback on your technical answers. Use it to revise the weak area and try the next drive. Keep your resume updated with the tools you have used.