Sutherland Walk-in: International Voice Process, Airoli Navi Mumbai (2 to 4 November 2026)

Quick facts

Sutherland Global Services is running a walk-in for its International Voice Process at its Navi Mumbai centre. The venue is the 5th Floor, Liberty Tower, Reliable Plaza IT Park, Airoli. The listing gives the Navi Mumbai walk-in as 2 to 4 November 2026, from 4:00 PM to 5:30 PM.

The notice carries two date ranges. The Navi Mumbai section says 2 to 4 November. The header for the whole drive says 2 to 6 November. This page uses 4 November as the last day. Call the HR contact to confirm before you go.

Who can apply

The listing names these groups:

• Graduates in any stream with no current backlogs
• 12th pass candidates
• Candidates with a 3-year diploma
• Freshers, and candidates with 0 to 2 years of experience

The notice says immediate joining only. It also asks for excellent written and spoken English and for candidates who live within about 25 km of the location. Job locations named in the listing are Thane, Navi Mumbai and Dombivli.

Pay and shifts

The listing states a salary range of Rs. 1.5 to 3.25 LPA. It adds a travel allowance of 3,500 and performance incentives of 2,750. The exact offer depends on your assessment, so ask for the full breakup at the HR round.

The shift is a day shift, either 9:30 AM to 6:30 PM or 10:30 AM to 7:30 PM. The notice says six working days a week with one rotational week off.

What the role involves

The listing describes the work as mainly email-based customer assistance for international customers. You read the query, check the account or order details, and write a clear reply. Some cases may need a call to the customer.

The role is measured on the quality of your replies, how many cases you close and how fast you answer. Good grammar, a polite tone and steady typing speed are the core skills.

What to bring

The notice does not list documents. Carry the usual set for a BPO walk-in:

1. Updated resume, printed, in two copies
2. Photo ID such as Aadhaar or PAN
3. Degree or diploma certificate and marksheets
4. A passport-size photograph

The notice also says you can share your CV on the HR number, 8591617529, and message that you are interested in the International Voice Process.

Timing and getting there

The window is short, 4:00 PM to 5:30 PM. Reach the venue before 4:00 PM. Reliable Plaza IT Park is on Thane-Belapur Road in the MIDC Kalwa Industrial Estate, Airoli. Check the route on the map and the nearest railway station before you travel. The listing does not name a station or landmark.

If you travel from far away, check the return journey too. The slot ends at 5:30 PM.

How to prepare

Email writing. Write three short replies to customer complaints, for example a late delivery, a wrong bill and a refund request. Keep each under 80 words. Open with an apology, give the next step and close politely.

Spoken English. Record yourself speaking for one minute on a simple topic. Listen for filler words and fast speech. Slow down and finish each sentence.

Typing. Practise ten minutes a day. Accuracy comes first, then speed.

Basic computer use. Be comfortable with email, a browser and simple spreadsheets.

Your answers. Prepare a two-minute introduction. Be ready to say why you want a customer support job and when you can join.

What to expect at the walk-in

The usual order is registration, a written English or typing test, a spoken English check and an HR round. Each stage is short. In the HR round expect questions on your joining date, your commute, shift comfort and salary expectation. Answer directly and keep your tone calm.

Warnings

• Do not pay anyone for a form, a call letter or a verification step. The notice lists no fee.
• Do not accept a message that promises a job for a fee, even if it uses the company name.
• Carry photocopies and show originals only when asked. Do not hand original certificates to anyone outside the interview room.
• Confirm the dates with the HR contact before you travel, since the notice carries two date ranges.

After the walk-in

If you are selected, read the offer letter before you sign. Check the salary breakup, the allowances, the shift, the weekly off and the notice period. Ask when the joining date is and what documents are needed on day one.

If you are not selected, ask for one line of feedback on the English or voice test. Practise that point for a week and try the next drive.