Sutherland Walk-in: International Voice Customer Service, Uppal Hyderabad (3 to 5 November 2026)
Customer Service (International Voice) · Sutherland
Last verified 3 November 2026 · Role, openings, eligibility, dates, timing and venue taken from a published walk-in notice dated 2 November 2026. Qualification, shift, salary, documents and a contact were not listed. Confirm details with the company before you travel.
When
3 November 2026 – 5 November 2026
11:00 AM to 2:00 PM
Who can apply
Qualification: Not stated in the listing reviewed
Experience: Freshers. Good spoken English, listening, customer service and problem-solving skills are required.
Pay (as advertised): Not stated in the listing reviewed
Openings: 20
About Sutherland
- Industry
- Business process and customer experience services
Sutherland provides customer service and process support to client companies. This opening is at its Hyderabad site in NSL Arena, Uppal.
Work culture: International voice work follows overseas time zones. Clear speech, listening and problem-solving are checked at hiring and during the job.
About this role & what walk-ins usually test
A customer service executive on an international voice process takes calls from customers abroad, listens to the issue, finds the right answer and resolves or escalates it. Good spoken English, careful listening and calm problem-solving are the main needs.
Typical rounds at the venue
- Registration and resume check
- Spoken English assessment
- Listening or problem-solving check
- HR round on shifts and joining
Questions you should rehearse
- Tell me about yourself.
- Describe a time you solved a problem for someone.
- How would you handle an upset customer?
- Are you comfortable with shift work?
On-the-day tips
- Listen fully before you answer. The panel checks listening.
- Use one real example of solving a problem.
- Speak at a steady pace and avoid filler words.
Quick facts
Sutherland is running a walk-in for Customer Service (International Voice) at its Hyderabad site in NSL Arena, Uppal. The notice lists 20 openings. The walk-in runs from 3 to 5 November 2026, daily from 11:00 AM to 2:00 PM.
The listing is for freshers. It asks for good spoken English, listening skills, customer service skills and problem-solving. Qualification, shift, salary, documents and a contact were not stated in the listing reviewed.
What the role involves
You take calls from customers outside India and help them with questions or problems. You listen to the issue, check details in the client's system, give the answer or pass the case to the right team, and note the call.
The job rewards listening more than fast talking. A customer who feels heard is easier to help. You also need to stay calm when a caller is upset.
Who should apply
- Freshers with clear spoken English
- Candidates who listen well and stay calm under pressure
- People who enjoy solving small problems for others
- Candidates who can work shifts as the process requires
With only 20 openings, prepare well. The qualification is not stated, so ask at registration if you are unsure.
What to bring
The notice did not list documents. The standard set for a walk-in is:
- Updated resume, printed, in two copies
- Degree certificate and marksheets
- Photo ID: Aadhaar, PAN or passport
- One passport-size photograph
Timing and getting there
The walk-in runs from 11:00 AM to 2:00 PM. Arrive before 12:00 noon so you are registered in time. The venue is Sutherland, 9th Floor, NSL-2, NSL Arena, Uppal, Hyderabad.
Uppal and NGRI stations on the Blue line are the nearest metro options. Check the map for the exact walking route and allow time for the last stretch.
How to prepare
Spoken English. Speak for two minutes on a simple topic. Record yourself and fix long pauses.
Listening. Listen to a short English clip and repeat the main points in your own words.
Problem-solving. Prepare one example from college or work in which you solved a problem. State the problem, what you did and the result.
Customer role-play. Practise a call: greet, listen, apologise, offer a solution and close politely.
Shift planning. Think about how you will travel if the shift runs late.
What to expect at the walk-in
The usual order is registration, a spoken English assessment, a listening or problem-solving check and an HR round. Keep answers short and clear. Expect questions on your communication, shifts and when you can join.
Warnings
- Do not pay anyone for a form, a call letter or a training slot. None is listed in the notice.
- Do not accept a message that promises a job for a fee, even if it uses the company name.
- Carry photocopies. Do not hand original certificates to anyone outside the interview room.
- Confirm the walk-in with the company before you travel. The notice gave no contact number, so check through the company's official channels.
After the walk-in
If you are selected, read the offer letter for salary, shift, notice period, any training bond and the joining date before you sign. Ask about transport and training.
If you are not selected, ask for one line of feedback on the voice round and try again at the next drive.
Venue & how to reach
Sutherland, NSL Arena
Sutherland, 9th Floor, NSL-2, NSL Arena, Uppal, Hyderabad
Landmark: NSL Arena, Uppal
Metro: Uppal or NGRI on the Blue line. Check the exact walking route on the map.
Documents to carry
0/4 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
No phone published — confirm venue at security desk.
Tips from editors
- The walk-in runs 11:00 AM to 2:00 PM. Arrive before 12:00 noon.
- The venue is on the 9th floor of NSL-2, NSL Arena. Confirm the building at the entrance.