Intouch CX Walk-in: International Voice Customer Support, Madhapur Hyderabad (3 to 8 November 2026)
Customer Support (International Voice) · Intouch CX
Last verified 3 November 2026 · Role, openings, eligibility, dates, timing and venue taken from a published walk-in notice dated 2 November 2026. Salary, documents and a contact were not listed. Confirm details with the company before you travel.
When
3 November 2026 – 8 November 2026
11:30 AM to 5:30 PM
Who can apply
Qualification: Not stated in the listing reviewed. Excellent English is required.
Experience: Freshers, or candidates with 6 months of international voice experience.
Pay (as advertised): Not stated in the listing reviewed
Openings: 30
About Intouch CX
- Industry
- Customer experience and business process outsourcing
Intouch CX provides customer support and related services to client companies, with voice, chat and email work. This opening is at its Hyderabad centre in Mindspace, Madhapur.
Work culture: International voice work follows overseas time zones, so night shifts are common. Spoken English and calm handling of calls are the core skills.
About this role & what walk-ins usually test
A customer support executive on an international voice process takes calls from customers abroad, listens to the problem, finds the answer in the client's system and resolves or escalates the case. Clear English, patience and steady typing while talking matter most. Night shifts are part of the job.
Typical rounds at the venue
- Registration and resume check
- Spoken English or voice assessment
- Typing or basic computer check
- HR round on shifts, salary and joining
Questions you should rehearse
- Tell me about yourself.
- Are you comfortable working night shifts?
- How would you handle an angry customer?
- Why do you want a customer support role?
On-the-day tips
- Speak slowly and clearly. Accent matters less than being understood.
- Prepare one short example of solving a problem for another person.
- Be honest about night shifts. The panel will ask directly.
Quick facts
Intouch CX is running a walk-in for Customer Support (International Voice) at its Hyderabad centre in Mindspace, behind Inorbit Mall, Madhapur. The notice lists 30 openings. The walk-in runs from 3 to 8 November 2026, daily from 11:30 AM to 5:30 PM.
The listing welcomes freshers, and also candidates with 6 months of international voice experience. It asks for excellent English and a willingness to work night shifts. Salary, a contact number and the document list were not stated in the listing reviewed.
What the role involves
An international voice customer support executive takes calls from customers outside India. You listen to the problem, check the details in the client's system, and give the right answer or pass the case to the correct team. You also write short notes on each call so the next agent knows what happened.
The job is not only about speaking. You must type, read the screen and talk at the same time. Calls follow set quality rules, such as greeting, verification and a polite close. The role rewards patience, because some callers are upset.
Who should apply
- Fresh candidates with strong spoken English who want a first voice job
- Candidates with about 6 months of international voice experience
- People who are fine working night shifts on a regular basis
- Candidates who stay calm when a caller is unhappy
The qualification is not stated in the listing reviewed. If you are unsure whether you qualify, ask at the registration desk before you wait in line.
What to bring
The notice did not list documents. The standard set for a BPO walk-in is:
- Updated resume, printed, in two copies
- Degree certificate and marksheets
- Photo ID: Aadhaar, PAN or passport
- One passport-size photograph
If you have experience, also bring your experience letter and recent payslips if you have them.
Timing and getting there
The walk-in runs from 11:30 AM to 5:30 PM on each day from 3 to 8 November. Arrive earlier in the window rather than late. Voice assessments take time, and a late arrival may not get through all rounds.
The venue is B16, Mindspace, 5th Floor, behind Inorbit Mall, in the Madhapur and HITEC City area. The area is busy at peak hours, so allow extra time. Check the nearest metro station and the walking route on the map before you leave home.
How to prepare
Spoken English. Practise speaking for two minutes on a simple topic, such as your day or your college. Record yourself and listen back. Fix long pauses and filler words.
Self-introduction. Prepare a 30-second introduction covering your name, education and why you want a voice role.
Role-play. Practise a simple call. A caller says an order has not arrived. You greet, ask for details, apologise and offer a next step.
Typing. Practise typing while speaking. Even a basic ability helps in the computer check.
Shift planning. Think about how you will manage sleep, food and travel on night shifts. The HR round often asks.
What to expect at the walk-in
The usual order is registration, a voice and English assessment, a short computer or typing check and an HR round. Answers should be short and direct. In the HR round, expect questions on night shifts, your travel plan and when you can join.
Warnings
- Do not pay anyone for a form, a call letter, a training slot or a verification step. None is listed in the notice.
- Do not accept a message that promises a job for a fee, even if it uses the company name.
- Carry photocopies. Do not hand original certificates to anyone outside the interview room.
- Confirm the walk-in with the company before you travel. The notice gave no contact number, so check through the company's official channels.
After the walk-in
If you are selected, read the offer letter before you sign. Check the salary breakdown, shift pattern, notice period, any training bond and the joining date. Ask what transport is provided for night shifts.
If you are not selected, ask for one line of feedback on your voice round. Work on that one point for a week and attend the next drive. Keep your resume updated as you gain new skills.
Venue & how to reach
Intouch CX, Mindspace
B16, Mindspace, 5th Floor, behind Inorbit Mall, Hyderabad, Telangana
Landmark: Behind Inorbit Mall, Madhapur
Metro: Check the nearest metro station on the map. The Mindspace area near Inorbit Mall is served by the HITEC City side of the Hyderabad metro.
Documents to carry
0/4 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
No phone published — confirm venue at security desk.
Tips from editors
- The walk-in runs 11:30 AM to 5:30 PM from 3 to 8 November. Arrive early in the window, not near the close.
- The role involves night shifts. Plan how you will travel home after a late shift.