Infosys BPM Customer Support Walk-in Pune 6 Nov 2026
Customer Support and Service Desk Associate (International Voice) · Infosys BPM
Last verified 4 November 2026 · Role, eligibility, openings, timing, venue, rounds and contact name taken from a published walk-in notice for Pune. Salary and a contact number are not stated. Register on the Infosys careers site for a Candidate ID and complete the assessment before you attend.
Call or register before you travel
This drive may turn away candidates without prior registration. Use the HR contact below to confirm your slot.
When
6 November 2026
10:00 AM to 1:00 PM
Friday 6 November 2026, 10:00 AM to 1:00 PM. The role is on 24x7 rotational US shifts, work from office only.
Who can apply
Qualification: Any full-time graduate with 15 years of formal education. Postgraduates are not eligible.
Experience: Freshers and candidates with up to 1 year of experience
Pay (as advertised): Described as best in industry. No figure is stated in the notice.
Openings: 100
About Infosys BPM
- Industry
- Business process management and digital operations
Infosys BPM is the business process management arm of Infosys. It runs customer support, service desk, finance and data operations for global clients from centres across India.
Work culture: Work is process driven and runs in rotational shifts. Clear English, patience on calls and the ability to learn a client process quickly are valued.
About this role & what walk-ins usually test
A Customer Support and Service Desk Associate handles calls and emails from international customers, resolves issues and logs each case. This drive covers US shifts, so the work is at night in India, from the office.
Typical rounds at the venue
- Proctored SHL / AMCAT assessment: basic analytics, English comprehension and email writing
- Operations round for candidates who clear the assessment
Questions you should rehearse
- Are you comfortable working US night shifts from the office?
- Tell us about a time you helped an upset customer or friend.
- Write a short email explaining a delay to a customer.
- Can you attend the training programme at Mysore for two months?
On-the-day tips
- Take the assessment before the walk-in and keep the ID with you.
- Practise reading comprehension and short professional emails.
- Speak slowly and clearly. Interviewers listen for clarity more than accent.
When and where is the Infosys BPM Customer Support walk-in in Pune?
Infosys BPM is holding a walk-in for Customer Support and Service Desk Associate (international voice process) on Friday 6 November 2026 from 10:00 AM to 1:00 PM. The venue is Infosys BPM Limited, Ascendas International Tech Park SEZ, Phase III, Plot No. 18, Hinjewadi, Pune 411057. Any full-time graduate with 0 to 1 year of experience can attend. The drive lists 100 openings on 24x7 rotational US shifts, work from office. Salary is described as best in industry, with no figure given.
What the role involves
You handle customer calls and emails for an international client, find out the problem, fix it or pass it to the right team, and record the case. The shifts follow US time, so most of the work falls at night in India.
New joiners are trained for a minimum of two months at the Infosys Mysore campus before they start on the floor.
Who can attend?
- Full-time graduates with 15 years of formal education
- Freshers and candidates with up to 1 year of experience
- Candidates who can work 24x7 rotational US shifts from the office
- Candidates who can go to Mysore for two months of training
Postgraduates are not eligible.
What to bring
- Updated resume, printed, in two copies
- Candidate ID from the Infosys careers site
- SHL / AMCAT assessment ID, which is mandatory
- Photo ID (Aadhaar or PAN) and your graduation marksheets
Timing and getting there
The walk-in runs from 10:00 AM to 1:00 PM. Reach the gate by 9:30 AM. Hinjewadi Phase 3 has heavy morning traffic. Shared cabs and company shuttles from Wakad and Baner are common routes.
What to expect at the walk-in
The first step is a proctored SHL / AMCAT assessment covering basic analytics, English comprehension and email writing. Candidates who clear it go to an operations round. Register for the Candidate ID on the Infosys careers site and finish the assessment before you attend.
How to prepare
English comprehension. Read short passages and answer questions against a timer.
Email writing. Practise a four-line professional email: greeting, issue, action, closing.
Analytics. Revise percentages, ratios and reading simple tables.
Shift readiness. Be ready to explain how you will manage night shifts and travel.
Warnings
- Do not pay anyone for a registration, a call letter, an assessment or a verification step. No fee is listed in the notice.
- Do not accept a message that promises a job for a fee, even if it uses the company name.
- Carry photocopies and keep your originals with you. Do not hand original certificates to anyone at the gate.
Frequently asked questions
Is the SHL / AMCAT test compulsory? Yes. The assessment ID and the Candidate ID are mandatory for this drive.
Can postgraduates attend? No. The notice lists graduates only and excludes postgraduates.
Is this a night-shift job? Yes. The role follows 24x7 rotational US shifts and is work from office only.
Where is the training held? The notice says a minimum of two months of training at the Mysore campus.
More walk-ins in Pune
See every current drive on the Pune walk-in hub.
Venue & how to reach
Infosys BPM Limited, Ascendas International Tech Park SEZ, Phase 3
Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No. 18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune, Maharashtra 411057
Landmark: Rajiv Gandhi Infotech Park, Hinjewadi Phase 3
Metro: No metro station serves this venue yet. Plan a cab, auto or company shuttle to Hinjewadi Phase 3.
Documents to carry
0/4 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
Srishti (named in the notice; no phone or email given)
Tips from editors
- Complete the SHL / AMCAT test before the day. The assessment ID is mandatory.
- Hinjewadi Phase 3 has heavy morning traffic. Leave early or use a shared cab from Wakad or Baner.