Firstsource Walk-in: International Voice Customer Support, Nanakramguda Hyderabad (3 to 6 November 2026)
Customer Support (International Voice) · Firstsource
Last verified 3 November 2026 · Role, openings, eligibility, dates, timing and venue taken from a published walk-in notice dated 2 November 2026. Shift, salary, documents and a contact were not listed. Confirm details with the company before you travel.
When
3 November 2026 – 6 November 2026
10:00 AM to 1:00 PM
Who can apply
Qualification: 10+2, graduates and postgraduates
Experience: Freshers and experienced candidates with customer service experience.
Pay (as advertised): Not stated in the listing reviewed
Openings: 100
About Firstsource
- Industry
- Business process management and customer experience services
Firstsource provides customer support and back-office services to client companies across several sectors. This opening is at its Nanakramguda site in Hyderabad.
Work culture: International voice work follows overseas time zones. Quality of calls, accuracy and clear communication are reviewed regularly.
About this role & what walk-ins usually test
An international voice customer support executive takes calls from customers abroad, understands the issue, uses the client's system to resolve it and records the call. Basic computer skills, typing and clear English are the core needs.
Typical rounds at the venue
- Registration and document check
- Spoken English or voice assessment
- Typing and basic computer check
- HR round on shifts and joining
Questions you should rehearse
- Tell me about yourself.
- What is your typing speed?
- How would you handle a customer who is shouting?
- Are you ready for shift work?
On-the-day tips
- Test your typing speed online and note your result.
- Practise a clear two-minute self-introduction.
- Say honestly if you have no experience. Freshers are welcome.
Quick facts
Firstsource is running a walk-in for Customer Support (International Voice) at its site in BSR Builders LLP IT SEZ, Nanakramguda, Hyderabad. The notice lists 100 openings. The walk-in runs from 3 to 6 November 2026, daily from 10:00 AM to 1:00 PM.
The listing accepts 10+2 pass candidates, graduates and postgraduates. Both freshers and experienced candidates with customer service experience can attend. It asks for basic computer knowledge and typing. Salary, shift, documents and a contact were not stated in the listing reviewed.
What the role involves
You take calls from customers outside India and help them with questions or problems. You listen, check the details in the client's system, give the answer or raise the case to the right team, and write a short note on every call.
Calls follow quality rules for greeting, verification and closing. You type while you talk, so basic computer skill matters as much as speaking.
Who should apply
- Candidates who have passed 10+2, or hold a degree or postgraduate degree
- Freshers with clear spoken English
- Candidates with earlier customer service experience
- People who can type at a steady pace and are comfortable with shift work
What to bring
The notice did not list documents. The standard set for a BPO walk-in is:
- Updated resume, printed, in two copies
- Marksheets and certificates for your highest qualification
- Photo ID: Aadhaar, PAN or passport
- One passport-size photograph
If you have experience, also bring your experience letter.
Timing and getting there
The walk-in runs from 10:00 AM to 1:00 PM. With 100 openings, queues can be long, so reach by 10:30 AM at the latest. The venue is on the 5th Floor, Block 1, Survey No. 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampalle, Hyderabad 500032.
Check the nearest metro station and the onward route on the map. The Financial District is busy in the morning, so allow extra time.
How to prepare
Typing. Take an online typing test and note your speed and accuracy. Practise for ten minutes a day.
Spoken English. Speak for two minutes on a simple topic. Slow down and speak clearly.
Role-play. Practise a call where a customer reports a problem. Greet, listen, repeat the issue back and offer a next step.
Computer basics. Know how to use a browser, email and a simple document.
Shift planning. Think about how you will travel for early or late shifts.
What to expect at the walk-in
The usual order is registration, a document check, a voice assessment, a typing check and an HR round. Keep your answers short and direct. Expect questions on shifts, travel and when you can join.
Warnings
- Do not pay anyone for a form, a call letter or a training slot. None is listed in the notice.
- Do not accept a message that promises a job for a fee, even if it uses the company name.
- Carry photocopies. Do not hand original certificates to anyone outside the interview room.
- Confirm the walk-in with the company before you travel. The notice gave no contact number, so check through the company's official channels.
After the walk-in
If you are selected, read the offer letter for salary, shift, notice period, any training bond and the joining date before you sign. Ask about transport for late shifts.
If you are not selected, ask for one line of feedback on the voice or typing round, work on it and attend the next drive.
Venue & how to reach
BSR Builders LLP IT SEZ, Nanakramguda
5th Floor, Block 1, Survey No. 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampalle (M), Hyderabad, Telangana 500032
Landmark: BSR Builders LLP IT SEZ, Nanakramguda
Metro: Check the nearest metro station on the map. Nanakramguda is in the Financial District and is best reached by cab, bus or auto.
Documents to carry
0/4 packedTick items while packing your bag. Keep originals in a separate folder — many venues ask to see originals first.
HR contact
No phone published — confirm venue at security desk.
Tips from editors
- The walk-in runs 10:00 AM to 1:00 PM. Arrive by 10:30 AM at the latest.
- The venue is on the 5th floor, Block 1. Confirm the block at the gate.